Frequently Asked Question
Claiming battery failure
Last Updated 5 years ago
If you have found the batteries are defect, please collect the below information. This will help us to identify the issue and provide you the replacement batteries on warranty.UPS model | Serial Number | Battery Type | Battery Voltage | Battery Batch | Quantity |
10000 PRT | 181023-2342342 | CSB HR1234W | 6V-7V | 170326NV11 | 8 |
VFI 10000 PRT | 181023-2342342 | CSB HR1234W | 6V-7V | 170326NV12 | 12 |
VFI 3000 RMG | 83121508101520 | CSB UPS12460 | 13.1V | 150326NC16 | 5 |
VFI 3000 RMG | 83121508101520 | CSB UPS12460 | 7.2V | 150326NC16 | 1 |
etc.. |
Different batteries have the batch number printed/stamped on different places, but it is always easy to find: