Frequently Asked Question

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Sometimes the software manager interface stops at 9% fail to be started, that means the RMI port TCP 2099 is in use by other software, so software manager can’t be started normally. If software manager fails to be started because of port in use by other software, software will try to use new port to start when port is in use by other software, and write the new port in portConfig.rmi file. At the same time software will inform user that old port is in use by other software, please exit software and restart. User should click “OK” button and wait the software icon disappear, then restart software, software will read new port from portConfig.rmi and start normally. Another way, user also can modify port by editing portConfig.rmi file located in c:\Program File\software install file.

▲These ports software uses are TCP port 2099, UDP port 2198, 2199, 2200,1824, 161 and 162. Http port 8888.TCP port 2099 can be modified manually. Other UDP port can’t be modified. Port 2198, 2199, 2200 is used for remote management, if these ports are invalidation or in use by other software, the remote management function will be invalidation. Port 1824 , 161and 162 is for SNMP management function. Http port 8888 is for webserver function.

▲Open the ports on the Linux/Unix, open the port UDP 2199 for example

iptables -I INPUT -p udp --dport 2199 -j ACCEPT

iptables -I OUTPUT -p udp --dport 2199 -j ACCEPT

/etc/rc.d/init.d/iptables save

User can enter the command “netstat –anp|grep 2199” to check if the 2199 is used by the software.

Please refer to below image, the 2199/2099 is used by java which is our software process.

▲Open the ports on the Windows, open the UDP port 2199 for example

netsh.exe firewall add portopening udp 2199 WinpowerPort

User can enter the command “netstat –aon|findstr 2199” to get the process ID and “tasklist|findstr PID” to get the process name.

Please refer to below image, the 2199/2099 is used by javaw.exe which is our software process.