Frequently Asked Question

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Windows Server 2008 Core OS prepared
Before installing software, please ensure the configuration of Windows Server 2008 Core is correct, including network settings, port settings.

Note: if you want to set the software by another agent, please shut down the firewall first. If you want to use the remote desktop function of Windows Server 2008 Core, you should enable the remote desktop function.

The following command may be useful for you to reference.
• Command for shutting down the firewall Command:
netsh firewall set opmode disable
• Enable the remote desktop function
1. Enter command “regedit”, open the REGEDIT UI.
2. Edit HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server\fDenyTSConnections = 0
3. Open the Port for remote desktop function
Enter command: Netsh firewall set portopening tcp 3389

Software installation
• Copy the installation file “setup.exe” to Windows Server 2008 Core.
• Enter the path where the installation file exists.
• Start to install.
You can install UPS monitoring software in Silent installation method or Interface installation method.

Silent installation method: Enter command: “setup –i silent” or “setup.exe –i silent”, then the installation can be started, waiting for a moment to finish the installation.

Interface installation method: Enter command: “setup” or “setup.exe”, then the installation can be started, please follow “next” button of interface to finish the installation.

• Check if the installation is successful:
1. Enter the installation path, the default path is c:\Program file (X86)\ MonitorSoftware, Find file “UPSEVENT.CSV”, Enter command: “type UPSEVENT.CSV”, the log of agent action will be shown. See the below screenshot, that means the agent is running.

2. Enter the installation path, start the interface of UPS monitoring software with the command “manager”. Software interface will be shown as following picture.

3. Check the status of the processes of UPS monitoring software. Enter command “tasklist” to open the task manager. See below screenshot, if these processes are all running, that means the UPS monitoring software is running normally.


Uninstall software
1. Close the interface of the UPS monitoring software and enter the installation path, the default path is c:\Program file (X86)\ MonitorSoftware, enter command: “wpExit” to stop software, waiting for a moment.
2. Enter the installation path, the default path is c:\Program file (X86)\ MonitorSoftware, find the file “UninstallerData”.

You can uninstall software in Silent installation method or with Interface uninstall method.

Silent uninstall method: Enter the file “UninstallerData” and then enter command: “Uninstall –i silent” or “Uninstall.exe –i silent” to uninstall the software, then uninstall can be starting, waiting for a moment to finish uninstall.

With interface uninstall method: Enter the file “UninstallerData” and then enter command: “Uninstall” or “Uninstall.exe” to uninstall the software with interface, please follow “next” button of interface to finish uninstall.