Frequently Asked Question

Последно обновено пред 5 години

If an issue concerning WinPower cannot be easily diagnosed, a debug message needs to be captured for further analysis.

Step 1

If the software management interface is running, please close it.

Step 2

Exit software service by the command sudo ./agent stop

Step 3

Create new file "debugMonitor.txt" in the software installation path. Open it and write "1" (only one character) as the content, save the file.

The default installation path is “/opt/MonitorSoftware”.

Step 4

Restart computer and operate software as usual at least 15min.

When the issues reappear again, please send us the debugMonitor.txt file that locates in software install path, we will check the debug information.