Frequently Asked Question

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To identify version of your SNMP Card you need to read MCU number. It is written on a white sticker on the SNMP Card. For any SNMP related questions we would appreciate this number to understand what hardware you are using.



Please remember that this is hardware number, not firmware number. We will also ask you to read the firmware number from the SNMP web panel, under Basic Information tab.

The card is hot-swappable which means that you can unscrew it and unplug it during UPS operation. Removing the SNMP Card will not influence the power supply to the load. The communication with SNMP Card will be restored just few seconds after you plug it back!