session_id: 
osTicketSession Object
(
    [name:osTicketSession:private] => OSTSESSID
    [backend:osTicketSession:private] => osTicket\Session\NoopSessionStorageBackend Object
        (
            [options:protected] => Array
                (
                    [session_ttl] => 1440
                    [api_session] => 
                    [callbacks] => Array
                        (
                            [close] => Array
                                (
                                    [0] => osTicketSession Object
 *RECURSION*
                                    [1] => onClose
                                )

                        )

                )

            [callbacks:osTicket\Session\AbstractSessionHandler:private] => Array
                (
                    [close] => Array
                        (
                            [0] => osTicketSession Object
 *RECURSION*
                            [1] => onClose
                        )

                )

            [isnew:osTicket\Session\AbstractSessionHandler:private] => 
            [isapi:osTicket\Session\AbstractSessionHandler:private] => 
            [ttl:osTicket\Session\AbstractSessionHandler:private] => 1440
            [maxlife:osTicket\Session\AbstractSessionHandler:private] => 
            [secondary:protected] => 
        )

    [ttl:osTicketSession:private] => 1440
)
BlueWalker Technical Support

Frequently Asked Question

All Categories » 7. Software: PowerMaster / PowerGuide / SNMP Card 2

No communication with the UPS in the software

Last Updated 5 years ago
The lack of communication may be caused by the following conditions:

  • Make sure that no other application is using the serial port if the UPS is connected with a serial cable.
  • Make sure the serial or USB cable is securely and properly connected to the UPS and computer.
  • The network communication between the Client computer and the UPS/PDU/ATS is down.
  • The device network address is configured improperly.
  • The authentication settings are configured improperly.
  • Verify the device network address is correct.
  • Verify the network configuration in the device is correct. Use the Power Device Network Utility tool to configure the device network configuration.
  • Verify the settings on the Security/Authentication page are correct and match the settings of the UPS/PDU/ATS. See Security/Authentication for more details.
  • Verify the port on the Security/Network page is matched if establishing communication with Agent.
  • Check the network status of the UPS/PDU/ATS and Clients.
  • Verify firewall settings. Port 3052(UDP/TCP), port 53568(TCP), port 162(UDP) and port 53566(UDP) should be unblocked. The Client communicates with UPS/PDU/ATS and Agents using these ports.

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