Frequently Asked Question

Client settings duplicated on virtual machines, but the Agent only interacts with one of them

Last Updated 5 years ago
When multiple virtual machines start, this may result in duplicating network names. Please contact the administrator to resolve this condition first
  • Stop the Power Master service. For Windows users, stop the service from Start > Control Panel > Administrative Tools > Services >Power Master Service.
  • Open the preference.xml file located at /etc/client. Delete the tag as below example:
    2c779a9a-818a-4949-a8b9-50535bf2f6c1
  • Start the Power Master service. For Windows users, start the service from Start > Control Panel > Administrative Tools > Services >Power Master Service.

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