/home/users/service/www/clouds/powerwalker/kb/kb.inc.php BlueWalker Technical Support

Click on the category to browse FAQs.

1. Troubleshooting (17)

The category consists solutions for problems with UPSs

1. Troubleshooting procedure

A backup time is too short

A fan is too loud

A measured voltage is ~160V, but software shows 230V (True RMS measurement)

A UPS displays "0" on the LCD.

2. UPS types and categories of products (12)

UPS Topology

19'' Rack-Mount-Kit

AS400 Cards

AVR Series: Automatic Voltage Regulator

Battery Packs

DC UPSs

3. General Information and Understanding the Hardware (27)

Information related to hardware

"Control Output Signal Port" in VFI CPR series

APFC (Active Power Factor Correction)

Assembly of VI RT and VFI RT Series

Automatic Voltage Regulator AVR

Battery Design Life

4. Software and Communication: General and other (6)

All topics related software and communication

How to access UPS on Synology

How to configure nighttime shutdown

Is there available any API to get UPS status?

Setting up NAS as a UPS server and PC as UPS client

Software Password

5. Software: WinPower / NMC Card (31)

All topics related to WinPower / NMC Card / SPS

Communication between UPS and software on Debian Etch Stable Core 2.6 18-5-486

Communication between UPS and software on RedHat Core 2.6 9

Configuring a PC powered by Multi-UPS shut down

How to capture debug message in WinPower

How to configure WinPower for Multiple PC shutdown

6. Software: ViewPower / ViewPowerPro / SNMP Manager (50)

All topics related to ViewPower / ViewPowerHTML5 / ViewPowerMini / ViewPowerPro / SNMP Manager / ShutdownWizard

Advanced ViewPowerPro shutdown settings

Copying configuration files for ViewPower(Mini)

Display ViewPower icon in the tray after startup

Email Setup for Office365 Server using SNMP manager

Fixing ViewPower Uninstallation on macOS

7. Software: PowerMaster / PowerGuide / SNMP Card 2 (30)

All topics related to PowerMaster / PowerGuide / SNMP Card 2

"Unknown" host name or IP addres on the vMA of the VMware ESXi host

Accessing web interface after installation

Adding a USB connection to vMA on VMware ESXi to establish communication

Adding the new SSL certificate into the trust list.

Changing the password to access the trust list of Power Master

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